General Questions
What types of spaces do you clean?
Our experts provide top-tier residential and commercial cleaning across San Antonio and surrounding areas. From cozy flats to large houses or modern offices, we have the tools to make your space shine.
How do I book a cleaning service?
Booking is easy. You can fill out the form on our website to get started, or reach out directly — we want to make the process as simple as possible, so you can also call, text, or email us to talk through your specific needs.
What should I expect during the first visit?
During your first visit, we start with a walkthrough of your space and talk through your priorities. From there, we focus on the areas that matter most to you, give everything a thorough clean, and aim to reset your home to a maintainable level so future visits are simple and stress‑free.
Do I need to provide cleaning supplies?
Not at all. We bring our own professional cleaning supplies and equipment, so you don’t have to worry about a thing. If you prefer specific products or already have cleaners you like, you’re welcome to provide them and we’ll be happy to use those instead.
What if I have pets in the house?
We’re a pet‑friendly team and want your pets to feel comfortable while we clean. If they enjoy treats, feel free to leave some out and let us know so our team can offer them. If your pets are anxious around new people or noise, we recommend securing them in a separate room for their comfort and safety. For safety and hygiene reasons, we do not handle pet waste, litter boxes, or accidents.
How far in advance should I schedule?
We recommend booking at least 3-5 days in advance for recurring services. However, we always do our best to accommodate last-minute requests whenever our routes allow.
Service Questions
What types of cleaning services do you offer?
We offer standard recurring cleanings, deep cleanings, move‑in/move‑out cleanings, and construction cleanings. We can also help with light organizing and add‑on tasks like inside the fridge, oven, or shampooing carpets.
What should I do to get ready for my cleaning?
“A little prep goes a long way. We recommend picking up personal items, toys, and clutter from floors and surfaces so our team can focus on detailed cleaning. Light tasks like washing a small load of dishes can be included if requested, and a large amount of dishes can be added as an extra service so we can plan enough time for it.”
Do you offer move‑in and move‑out cleanings?
Yes. We handle detailed move‑in and move‑out cleanings to help you hand over the keys with confidence or settle into a fresh new space. These visits focus on kitchens, bathrooms, floors, and other high‑touch areas. We also offer add-ons like patching small holes, fridge and oven cleans, and shampooing carpets.
Can I request special tasks or add‑ons?
Yes. When you book, you can let us know about any special requests, like focusing on certain rooms, adding inside appliances, or extra dusting. We’ll do our best to build a plan around your priorities.
How do you get access to my home or business?
You can be home to let us in, leave a key in a safe spot, or provide access codes if that’s more convenient. We’ll confirm your preferred access instructions when you book so everything feels secure and simple.
How often can you come to clean?
We can set up a schedule that works for you: weekly, bi‑weekly, monthly, or one‑time visits. Many clients start with a deep clean and then move to a regular schedule to keep things easy to maintain.
Pricing & Payment
Transparent Pricing
How are cleaning rates calculated for San Antonio homes?
We provide clear, customized quotes based on your home's square footage and specific cleaning requirements. No complicated formulas—just honest pricing for a spotless space.
Flexible Solutions
What payment methods does Bubbles & Buckets accept?
For your convenience, we accept all major credit cards and secure digital payments. You will receive an itemized receipt via email immediately after your service is completed.
No Hidden Costs
Are there any extra charges for deep cleaning or organizing?
We believe in full disclosure. All specialized tasks, such as pantry organizing or deep scrubs, are agreed upon in your initial quote so there are never any surprises on your bill.
Reliable Service
When is payment required for my professional cleaning service?
To ensure you are thrilled with your refreshed space, we typically process payments once the cleaning is finished. We value your trust and strive to make the process as seamless as possible.
For first‑time cleanings or one‑time cleans, we require a 50% deposit to hold your appointment, with the remaining balance due after the cleaning is completed.
Policies & Procedures
What is your cancellation policy?
We prioritize our team's schedule and our clients' needs. If you need to cancel or reschedule, please provide a minimum of 24 hours' notice to help us manage our routes effectively. Failure to provide the required notice may result in a cancellation fee.
Do you offer a satisfaction guarantee?
Your peace of mind is our goal. If any area doesn't meet your expectations, contact us within 24 hours and we will return to re-clean it at no additional cost to you.
Are your cleaning professionals insured?
Safety and trust are paramount. Bubbles & Buckets is fully insured and bonded, ensuring every professional cleaning session is protected for the security of your home or business.